Have you developed a system to help you focus all employees on making customers come back for more and bring their friends? If not, it is definitely worth while. Not only will your customers by happy, you and your employees will feel energized and proud of the way you treat customers.
Are you, like Apple, obsessed with enriching the lives of your customers?
And serious enough to want to measure how well you are doing in that respect? Sample customers on a daily basis and measure feedback consistency. What you need to know is if your customers have had a good experience and would recommend you to a friend...Read More