Catarina's World

Is being a leader a service job or an insurmountable task of being perfect in every respect? Does a leader have to know more than everybody else?

Successful leaders surround themselves with people who know more than they do - and listen to them.

In my opinion the mission of a successful leader is to make sure colleagues know more than he/she does about the tasks each of them are carrying out. Have interviewed a multitude of heads of states and without failure they had several advisers present who, if necessary, filled in regarding details and areas the president didn’t know about.

Nobody’s perfect

So why do so many heads of companies and organisations believe they have to know everything there is to know? In today's business climate it's impossible to master everything. On top of it it's futile to try to know everything. Nobody does. So don't make your business dependent on one or two people only.

It's the leaders job to make sure that the company rests on a huge platform of knowledge and competence. And to ensure the staff really know what they are doing, not that you beat them to it in every respect.

Are you competing with your staff?

Are you a leader that gets stressed by colleagues knowing more than you do? How about looking at it as the day your staff are more skilled in what they are doing than you are, you have succeeded?

Leaders that competes with their colleagues are detrimental to the organisation they are running. Compare that with Ronald Reagan, a good example of a leader who didn't know everything but surrounded himself with experts that did and listened to them. Another prime example is Richard Branson who delegates to qualified people. And it's no secret that they are both regarded as very successful leaders. So how about following in their footsteps and make sure you thoroughly master the art of leadership and allow your colleagues to be experts at what they are doing? If you do, you will not only succeed as a leader but make sure your business flourish as well. Provided of course you listen to the experts you surround yourself with.

Photo: PhotoXpress – Alexandr Shebanov

It’s interesting to note that it’s apparently fashionable to regard leadership as glamorous. Maybe that’s the reason most people regard themselves as leaders?

Seems that the fact that leaders are human beings and hence not perfect has been forgotten. Harvard Business School experts held an interesting symposium where they discussed the worst mistakes leaders make. Devote 7 minutes to watch and then let us know if you agree with them.

The following experts participate:

Bill George, Professor, Harvard Business School and former Chairman and Chief Executive Officer of Medtronic
Evan Wittenberg, Head of Global Leadership Development, Google, Inc.
Dr. Ellen Langer, Professor, Harvard University
Andrew Pettigrew, Professor, Sïad Business School, University of Oxford
Gianpiero Petriglieri, Affiliate Professor of Organizational Behavior, INSEAD
Carl Sloane, Professor Emeritus, Harvard Business School
Jonathan Doochin, Leadership Institute at Harvard College
Scott Snook, Associate Professor, Harvard Business School and retired Colonel, US Army Corps of Engineers
Daisy Wademan Dowling, Executive Director, Leadership Development at Morgan Stanley

Who, in your opinion, pinpoints the worst mistake a leader can make? Or maybe you agree with more than one of the participants? Or with all of them? Is there anything you would like to add? Will future leaders have a higher success rate if they avoid those mistakes? Do you think it’s glamorous to be a leader? If so, what aspects are glamorous? Are leaders that make huge mistakes and get bad press still glamorous? Or does glamour exit the minute a leader becomes infamous?

(Video: Harvard – YouTube)

The truth is hard to find, not least if you are in charge. Your colleagues will frequently, whether they are conscious about it or not, give you the answer they believe you want.

Which ones of your colleagues will be completely honest with you?

On the other hand there are those who always contradict and complain to demonstrate that they are not yes sayers.

Then the defenders who are protective of themselves, members of their own department or whatever is important to them. On top of it, the ones looking after number one will say whatever it takes to further themselves.

Neither category are of help to a leader trying to find out what’s really going on or if an idea or proposal is of value to the company. Nor is the fact that we all interpret what we see or hear in different ways. Most people actually see and hear what they want or fear.

Do your colleagues feel safe enough to be honest?

If you are a good leader your colleagues know that they can tell you the truth. But even so, leaders fall into a different category than employees and it’s difficult to achieve the kind of complete openness you can have with close friends.

Employees are to some extent dependent on the leader. Even in a country like Sweden where it’s difficult to fire anyone getting the whole truth from colleagues is easier said than done.

So how do you overcome the fact that your colleagues are to some extent reliant on you and enable openness?

Let them be anonymous

Sometimes it’s a good idea to let staff give their opinion, or account of what’s going on, anonymously. That enables both constructive criticism and may bring out honesty in those afraid to appear like yes sayers. And anonymity could stop people from, say, protecting someone in their department.

Having said that, the kind of system some companies have where employees report colleagues for something they believe is wrong can also be abused by someone who, for instance, want to be promoted, simply doesn’t get along with a colleague or want to take revenge.

Leaders need to have psychological insight and intuition

It’s essential for a leader to be a good judge of character and have a gut feeling about what motivates another person and what’s going on. But unfortunately not all leaders have such qualities.

What can be done short of spying?

Apart from spying on staff, is it really possible for a leader to get the whole truth and nothing but the truth? Questionable, isn’t it?

The truth is in the eye of the beholder

Whenever something takes place and you have ten witnesses you have ten different accounts of what really happened. So maybe the closest it’s possible to get to the truth in such cases is what the accounts of the majority have in common? It’s hence important for a leader to have the judgement to make the best possible conclusion of what really happened.

As a leader you need to talk to someone who is not dependent on you and will be truly honest. Someone who gives you constructive positive and negative feedback. Who tells you the whole truth and gives you constructive criticism? Do you feel you get valuable and honest feedback from colleagues on proposals and ideas? How do you determine the whole truth about what’s really going on in a department where there is a problem? Do you know, or have a feeling about, who’s honest with you and who’s not? Is it ever possible for a leader to get the whole truth and nothing but the truth?

Photo: World Economic Forum – Flickr

Can true democracy really be practiced in a business? Would one employee – one vote make it possible not only to run a company but also make profit? Definitely if you are a small jointly owned company. But how about a huge multinational with 250,000 employees all over the world?

Is democratic leadership that makes everybody happy just an illusion?

Imagine if all employees had to vote before a decision was taken. Everybody would be looking after number one and the company would not only be ungovernable but lose money.

Fair decisions based on dialogue

Different stake holders should have their say and to aim for fair and emphatic decisions based on dialogue is definitely not only possible but already being done in a multitude of companies all over the world.

Democracy next fad in leadership theories?

With all the current emphasis on empathy in leadership I can’t help wondering if democratic leadership will soon become even more fashionable? The timing is right because many employees, especially in the United States, feel they were badly treated by management during the recent crisis.

Leaders are solely responsible

As a leader you are responsible to the board, share holders and to all employees. There are no excuses for choosing the wrong path. You, and only you, are accountable and pay the price if your decisions fail. Or as President Truman put it, the buck stops with you.

Show me a truly democratic government

In all democratic countries politicians are elected because they promise the electorate they will do X. Then once in power they instead proceed with doing Y. Sometimes because they discover that what they would like to do isn’t possible for, usually, financial or legal reasons. Isn’t democracy more of a concept than reality? How much say does the electorate really have when it comes to decisions taken by governments? There are always hidden agendas.

In fact I don’t believe you can find any democratically elected government in the world that hasn’t failed to deliver on their promises to some degree. The ones that follow through and implement everything they promised have ended up with huge deficits. That currently applies to quite a few European countries as well as the United States. Some of those governments even used the services of investment banks to hide their deficits from the electorate. As we all know, private companies operating that way would eventually cease to exist.

Staff can’t have more influence than board and shareholders

It’s impossible to allow employees to have more impact on decision making than the owners and board of directors do.

Sometimes taking decisions can be severely difficult and you will have to defend them not only to shareholders but colleagues as well. It’s particularly hard if you don’t agree with some of the decisions implemented. But you still have to be able to handle criticism for them and make sure as many as possible understand, accept and are motivated by your decisions.

Do you believe perfect democracy exists in any company or government in the world? An organisation that only carry out what all stake holders truly desire and are happy with? How much more democratic can the corporate world be without jeopardizing the businesses? Is it possible to ever satisfy all and sundry and still be profitable and grow? A bit of Catch 22, isn’t it?

(Photo: yeowatzup – flickr)

Emphatic leaders are in high demand in the US. In the Nordic countries however, where empathy is an aspect of leadership, the debate is instead if leaders have become too compassionate.

How empathic should a leader be? Will future leaders be compassionate or firm?

Is the grass always greener on the other side?

It seems you can’t win. Isn’t it interesting that when emphatic leadership is the norm, it’s benefits are being questioned while in countries with less considerate leadership styles it’s considered ideal? Some Americans even go as far as stating that the era of empathy is upon us.

Empathy a handicap?

In the Nordic countries empathy has long been part of management. Leaders have had to be considerate, weather they wanted to or not. Now however, some Scandinavians argue that being considerate is a weakness because it makes it hard to be firm and take tough decisions.

The ideal US boss is empathic

Harvard Business Review concluded that empathy is high currency for a leader as is softer and more compassionate leadership styles. When it comes to CEOs being considerate, understanding and sympathise with employees and their feelings is considered optimal.

If you google empathic leader and empathic leadership you get about 6,500 hits. And in general they are about leaders needing to be more emphatic. The author Daniel Pink in his book “A whole new mind” writes that in the future empathy will be crucial for success.

Scandinavia a step further?

So have Sweden and Norway with their generally speaking more empathic leaders taken the debate a step further by questioning if it’s a handicap? Or is it a step back to question if leadership have become to considerate?

Some claim that empathic leaders worry too much and can even be negatively affected by their environment as a result. If so, does that handicap them as leaders?

It’s common sense that leadership is facilitated by compassion. But taking the current debate in Scandinavia into account, maybe empathy combined with an ability to take tough decisions when necessary is ideal?

Most leaders either adopt a persona that’s excessively tough or overly empathetic, or feared or loved, if you like. Obviously neither leadership style is ideal. Maybe a leader focusing on helping other people to achieve their full potential would be best? A happy medium is obviously the ultimate but how many leaders are both compassionate and tough?

Do you believe empathy is an asset or a handicap for a leader? Will we see more emphatic leaders in the future? If so, will the emphatic trend then, like in Scandinavia, be questioned because such leaders worry to much which has a negative affect on their ability to manage? What lies ahead for leadership? Will it, like it always has and still is, be a mix of different kinds of leadership styles? Emphatic – to be or not to be – that’s the question leaders have to ask themselves. Or maybe the debate about the ideal leader has gone to far? The different debates going on in the US and Nordic countries certainly makes you wonder, doesn’t it? Maybe it’s time to accept that leaders are different and empathy works for some and not for others?

Photo: Flickr -The White House

It seems to me that we are making the art of leadership too complicated. There are umpteen theories that all have one thing in common – they work for some and for others they don’t.

Would Virgin group be what it is today if Richard Branson hadn't mastered the art of communication?

Most people who suddenly find themselves in a leadership position swiftly realize that the top position is completely different from what they imagined. And worse, there is no manual.

Lonely at the top

There is no school for becoming a successful leader. New leaders frequently feel lonely since there are fewer people privy to high level information. It can be overwhelming. So much so that the fact that a leader’s success depends on communication is frequently forgotten.

Too many theories confusing

Richard Branson is an excellent example of a very successful leader who masters the art of communication. To the extent of jumping from high buildings to get the attention needed to promote a new Virgin venture. Don’t think anybody would dispute how successful he is. But the confusion caused by all these theories and schools of leadership actually led one guy straight out of university to have the audacity to make a comment in a discussion on Linkedin that he had a lot to teach Richard Branson. Indeed? What are the odds of he, or anybody else, becoming as successful a leader as Richard is? Pretty slim, I’d say considering that very few ever become as successful as Richard Branson is. And the success of Virgin is very much down to his exceptionally good ability to communicate.

The tasks of a leader is, simply put, to vision where a company is heading (strategies, future accomplishments, managing the destiny of the organisation and so forth), find the people the organisation needs to fulfil it’s vision, make choices and take decisions. Leaders also have to continuously serve, learn, correct, evaluate and motivate.

The leader’s most powerful tool

And how are you going to succeed with all that if you don’t master the art of communication ? Both internally and externally it’s the most powerful tool a leader has. It’s crucial to communicate with others about trends that affect the future of your business and stretch your thoughts by discussing your ideas with friends, associates and other great thinkers.

What can be achieved without constantly communicating?

Ideas are an extremely powerful force. By communicating ideas to people you engage their minds and help them see new possibilities and new opportunities. Strong and evocative ideas energize people and incite action. As leaders, our ideas are important. Leaders need clear ideas and philosophies about how to win in the marketplace, how their organisation should operate and how to develop their people.

Leaders succeed because they are able to focus and deal with the 5% of issues that are crucial, build support, create followers, put out fires fast and finish what they started. How would that be possible without communicating? Especially since many decisions are instant so a non-communicative leader would fail miserably.

Successful leaders spend much more time communicating their decision than actually taking the decision. Lots of time is also spent on coaching and motivating others. And, tedious as it can be, repeating the decision to get maximum effect. But despite that most people wrongly believe leaders spend most of their time making decisions. Leaders who only take decisions will fail miserably since communication is the key ingredient. Not communicating enough is hence the main reason for failure and not, as many believe, that they were following the wrong theory. And don’t forget that leaders live in the future so the more your communication enlightens you about tomorrow the better a leader you will be!

(Photo: Flickr linniekin)

Successful leaders have the power to inspire, motivate, and positively influence people. Well practiced leadership contributes to improved job satisfaction, motivation and productivity.

Martin Luther King was an inspirational leader who made people identify with and want to be part of his dream

Since my article “Do leaders have to know everything there is to know?” was published several readers have asked me how leaders can inspire. Hence some pointers that may enable you to inspire and motivate others.

What characterize a great leader?

• A strong set of values built on honesty, openness, trust and true respect for others
• Genuine humility and not afraid to show vulnerability
• Regularly reflect and have an unquenchable thirst for learning
• Bend rules, take calculated risks and sometimes guided by gut-feelings and tolerate this in other people
• A certain amount of flexibility to adapt to circumstances and make real strides forward
• Accessible and informal which is a very powerful motivator for their colleagues
• Not only skills and training are valued but focus is heavily on attitude, because, without the right attitude and motivation, nothing worth while will be achieved

So why do these traits produce results?

Simply because pay is only one component of job satisfaction. Other equally important factors are respect and prestige and making staff feel good about themselves, their jobs and the company they work for. In other words inspiring leadership produces results by contributing directly to fulfilling many of people’s emotional needs. Consequently it’s also fundamental for a leader to have people skills and emotional intelligence.

Passion to inspire

Unless you are passionate and inspired about something you can not inspire others. But even that’s not enough if you don’t manage to create and convey a memorable vision that people identify with and want to be part of. A good way to make your vision memorable is to tell stories to illustrate it.

It’s not about you – it’s about them

Your colleagues are asking themselves what’s in it for me? Answer them and don’t make them guess, because if you do there could be misunderstandings. People should feel they own your vision and understand where and how they fit in.

Bring everybody into the process

Employees, customers and investors should all be part of the process of reaching the vision outlined. It’s your job to solicit input, listen to feedback and incorporating what you hear into your vision. That way you make people feel important and that they are doing something meaningful.

Convey optimism and hope

Everybody wants a better future. Churchill gave people hope during the darkest days of World War II. Optimism has a ripple effect throughout an organisation so you have to use positive and optimistic language.

Encourage and praise people

Praised people flourish just as when you criticize staff they shrivel up. By encouraging you connect with them. Genuine praise diminish doubts and spirits soar. And that’s exactly the kind of people you want to surround yourself with. Happy, optimistic and ready to go the extra mile to make your vision come true.

An interesting fact is that by inspiring your people you become the kind of person they want to be around. Customers will want to do business with you, employees work with you and investors back you. And it all starts with learning how to inspire and motivate. You want a company full of positive energy and buzz where people cooperate and encourage innovation and growth because they identify with what you are trying to achieve. And don’t forget the importance of fun. In successful companies people work hard but enjoy themselves while doing so. It’s a key innovation driver and as a leader it’s your job to inspire staff to enjoy what they are doing.

Photo: Flickr – geoconklin2001

“The most successful leader of all is the one who sees a picture not yet actualised. He invents the things which belong in his present picture but which are not yet there” US political scientist Mary Parker Follett once wrote. And she’s right because if you don’t know where you are going and can’t see it, how are you going to get there?

Are you able to paint a picture of your vision that makes people want to be part of it?

WIIFM will capture hearts

Followers actually want a leader with a compelling vision of the future and research shows they respond to a leader who can articulate a vision reflecting their own aspirations. It needs to be engaging, capture their hearts and get them to pay attention. Those who hear it should want to be a part of it.

So what does your vision of the future look like – what’s the image? When you make colleagues travel with you, what will they see? Will they be able to visualize it, remember and make an effort to achieve it?

Inspiration the name of the game

Great leaders provide inspiring visions and passionately believe they can make a difference by inspiring people to achieve more than they ever dreamed possible. You must be able to provide a clear picture of a change beyond the horizon with a realistic image of what could become. Only then can you with your attitude get people enthusiastic and passionate about playing their role in reaching your destination.

What does you vision look like?

Once all your colleagues have a vision of your aims and goals you can set out to reach them. It is a bit like the old saying: “If you don’t know where you’re going, then for sure you won’t get there.” Warren Bennis says of vision: To choose a direction, an executive must first have developed a mental image of the possible and desirable future state of the organisation.

Make others want to be part of your vision

The best way to impact others is to convey your vision in a dramatic and enduring way. If you bore them, or they don’t really believe in it, the impact will be next to none. A company who buys the grudging compliance of its staff is practically not going anywhere while enthusiastic and participating employees are a crucial aspect of making a vision come true.

A vision should ideally be of long term challenging goals. The odds of realizing the vision may actually not be more than fifty percent, but the company must believe it can. So aim for something worthwhile that will make people stretch themselves to succeed. If not they will not make that extra effort essential for success.

Personify the vision & mission

You need to get to the stage where executives and managers can live the visions and missions, be seen doing so and constantly communicate them to their colleagues. And chances of that happening without a mental image is slim. It’s best is to create a noble vision that elevates the energy, enthusiasm and passion of everyone in the company.

And don’t forget to make everybody see a benefit in enabling the vision to come true. There’s no need to worry about laying out the vision in details, it’s the direction that counts. But do remember that a good vision will evolve over time. Having a vision can be a catalyzing force in our lives, but don’t expect to travel a linear path from point A to point B to realize it because no matter how good the vision it has to adapt to an ever changing world.

(Photo iMAGINE – PhotoXpress)